Shipping & Returns Policy
We pack every order with care and intention.
Once placed, your order moves quickly from our studio to your doorstep.
We currently ship to:
• India
• Canada
If your country isn’t listed, please contact us directly.
Processing & Dispatch
Orders are typically processed within 1–2 business days.
Once dispatched, you will receive tracking details via email.
Delivery timelines begin after dispatch.
Estimated Delivery Timelines
India: 3–5 business days
Canada: Delivery times vary by final destination in Canada and customs processing. Please contact us if you need rushed delivery.
Please note that international shipments may occasionally experience delays due to customs clearance procedures, which are outside our control.
Shipping Charges
• Shipping rates are calculated at checkout
• Rates vary based on location and order size
India - Free shipping within India on orders above ₹500.
Canada - Free shipping within Canada on orders above $75. Please contact us on +1-435-437-0348 to learn more about pick-up options, from our location in Toronto.
For bulk international orders, please contact us directly regarding shipping support.
Address Accuracy
Kindly ensure that your shipping details are complete and accurate at checkout.
DI Teas is not responsible for delays or losses resulting from incorrect address information. We reserve the right to verify customer details when necessary.
International Orders
International shipments may be subject to customs duties, taxes, or import fees as determined by your country.
These charges are:
• Not included in product or shipping prices
• The responsibility of the customer
DI Teas cannot predict or control customs-related charges or delays.
Returns
Due to the consumable nature of our products, we do not accept returns or exchanges once a package has been opened.
However, if your order arrives damaged, there is an issue with your delivery or if you are not satisfied for any reason, please contact us within 48 hours of receipt.
Email: delightfulinfusions246@gmail.com
Phone number: +91 - 95105 19266 (India); +1-435-437-0348 (Canada)
Include:
• Your order number
• Clear photos (if applicable)
Every concern is reviewed with care, and we will work towards a fair resolution.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at delightfulinfusions246@gmail.com.
